VOICE AI AND MANAGEMENT ADVISORY
For institutions across the Middle East that want to know what has to change before they buy any technology. We review how things run today in field interviews with management, design what needs to change, then put Alo Zaki inside the organisation's systems and train the team.
The organisational structure
The operating system
ABOUT EPIC
EPIC Technology & Marketing Services, based in Amman, combines the Alo Zaki voice AI platform with management advisory and institutional studies: a better customer experience, higher operational efficiency and less financial waste.
Our vision is to be the technology and strategy partner for institutions across the Middle East. Our mission is to move them to automation and voice AI, and to restructure the operations underneath so the growth is sustainable.
We develop and adapt conversational AI models for the most complex workflows.
Advisory studies and field analysis built on recorded facts and figures.
Encryption and compliance to the highest standard, protecting customer data, voice and enterprise systems.
Solutions measured by lower operating cost and a faster competitive response.
A field study
A working system
CAPABILITIES
Select a capability to see the services behind it.
The Alo Zaki call-centre platform
Voice agents take and place calls on your organisation’s phone lines, connecting every conversation to your knowledge base and business systems until it ends in a recorded action.
Restructuring and transformation governance
We review existing structures and operations through in-depth field studies, then redraw the workflows to raise productivity and cut financial and operational waste.
Applications, websites and integration
We build bespoke applications and websites and wire them into your CRM and ERP, so they run inside the same transformation programme rather than beside it.
AN EPIC PRODUCT
The enterprise platform for AI-run call centres
Alo Zaki takes and places thousands of simultaneous calls on your organisation’s phone lines, answering in a natural human voice in under a second — with no hold time and no extra call-centre staff.
Listen
Understand
Reply
Record
CRM / ERP
Text message
Alo Zaki
PHONE LINES / AI VOICE
Alo Zaki connects to your landline and mobile numbers through your telephony provider, taking and placing calls in a natural voice, with recording and live quality monitoring.
Entry point Your landline and mobile numbers
Speech becomes text instantly with noise cancellation, intent and entities are extracted, and the reply comes back in a human voice with control over tone, pace and context. The agent also listens and interrupts responsively, the way people do, without breaking the flow.
Modern Standard Arabic and four dialect families: Levantine, Gulf, Egyptian and Maghrebi.
The agent carries out more than 20 automated actions inside the call itself: booking appointments, searching the knowledge base, updating the customer record and checking order status.
Direct integration with CRM and ERP systems over RESTful APIs and webhooks.
Speaker sentiment analysis, an automatic summary of every call filed to the customer record the moment it ends, and live monitoring of performance and quality indicators.
When anger or dissatisfaction is detected, the call is handed to a human supervisor automatically.
End-to-end encryption (AES-256), a full audit log, and multi-level role-based access control (RBAC).
GDPR and ISO compliance, on an architecture built for the requirements of banks, government bodies and healthcare.
SECTORS AND USE CASES
Select your sector to see the scope of work and the expected result.
A patient calls the centre and Alo Zaki answers within a second, identifies the caller, and reads out the specialist's free slots through the link to the hospital system. It then confirms the booking and sends the patient a text message immediately, with no human involvement. The expected result: up to 40% fewer missed appointments.
OUR METHOD
A method that ties the management decision to technical delivery, from diagnosis through to live operation.
A review of current operations, and field interviews with management.
The updated workflows drafted, and the organisational structures prepared.
Alo Zaki integrated into your systems, and the team trained on the new way of working.
CONTACT
Email or call the EPIC team directly, or send your details through the form and the team will come back to you.
